Rebookings and refunds

  • Fares, online check-in and other information
  • Extra baggage and special requests
  • Reebokings and refunds
    • What are the conditions for rebooking a flight?

      For tickets issued from 01/07/2019 until 31/12/2019:

      PRESTO: rebooking permitted with 50€ penalty fee per flight, which will be applied only to the segment of the journey affected by the change, plus any difference in the cost of the fares (within 48 hours before departure)
      ALLEGRO: no changes permitted
      ANDANTE: rebooking permitted paying any difference in the cost of the fare (within 48 hours before departure)
      Name change and re-routing are also permitted.
      VIVACE: rebooking permitted with 50€ penalty fee per flight, which will be applied only to the segment of the journey affected by the change, plus any difference in the cost of the fares (within 48 hours before departure)
      ADAGIO: rebooking permitted paying any difference in the cost of the fare (within 48 hours before departure)
      Name change and re-routing are also permitted.

      For tickets issued until 30/06/2019:

      LIGHT: no changes permitted
      PLUS: €80.00 penalty fee per flight, which will be applied only to the segment of the journey affected by the change plus any difference in the cost of the fares.
      EMOTION: €80.00 penalty fee per flight, which will be applied only to the segment of the journey affected by the change plus any difference in the cost of the fares.

      If a passenger rebooks a seat on another flight which leaves on the same day as the originally booked flight, only and exclusively in the case of Plus and Emotion packages, he or she will only be asked to pay the difference in the price of the fare. No penalty will be charged.
    • How can I be paid the penalty for rebooking?

      You can receive penalty payments via EMD-S (for Amadeus, Sabre and Galileo users).
    • Can passengers change the name on an Air Dolomiti ticket?

      In case of name misspelling (according to IATA regulations a discrepancy up to a maximum of 3 letters is allowed), travel agencies are kindly requested to notify to our Sales Center of any misspelling by calling +39 045 2886140, who will advise on how to proceed in such cases.

      For tickets issued from 01/07/2019 until 31/12/2019:
      Name Change is permitted only for ANDANTE fare (fare basis MFRE) by contacting our Sales Center directly.
      The travel agency will create a new PNR with the correct name and the original flights in the original booking class (depending on availability: either confirmed, waitlisted or booked into the next available booking class).
      Our Sales Center will verify the two reservations and insert an authorization note/waiver note for the name change in the bookings.
      Once this authorization has been granted, the travel agency can submit a refund application (RA) via BSPLINK for the original mistaken booking, quoting the waiver note in the request.
       
    • Are Air Dolomiti tickets refundable?

      For tickets issued from 01/07/2019 until 31/12/2019:

      PRESTO: Fare is not refundable; airport taxes may be refunded.
      ALLEGRO: Fare is refundable for sickness, showing a medical certificate. Airport taxes are refundable.
      ANDANTE: Fare is refundable with penalty fee of 50€ per leg (to be requested within 48 hours before departure). Airport taxes are refundable.
      VIVACE: Fare is not refundable; airport taxes may be refunded.
      ADAGIO: Fare is refundable for free (to be requested within 48 hours before departure). Airport taxes are refundable.


      For tickets issued until 30.06.2019:

      LIGHT, PLUS and EMOTION: Fare is not refundable; airport taxes may be refunded.
  • Group bookings
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